Policies & Warranty
All plants are shipped Bare Root or in their original container with their original soil from the nursery. Boxes used for shipping containers are engineered to Morse Nursery’s industry setting standards. A $25.00 minimum shipping charge is in effect.
Conditions of Sale
The Only way to receive a guarantee with your Morse Nursery Tree / Shrub order is at the time of purchase to also take protective measures by ordering our Tree Survival Kit. By ordering the Tree Survival Kit you are ensuring that your tree or shrub is now being fully protected, and it allows us to offer you a one year guarantee from the time you receive your order.
There are two ways plants arrive to you. Active or Inactive!
- Active(Not Dormant) Leafed out or buds swollen and visually alive and growing.
- Inactive(Dormant) No leafs visible or signs of growth activity.
Active Plants; Morse Nursery makes no warranty regarding active plants or any other type of guarantee, express or implied on active living plants. There is no better proof that your plant is alive and healthy then receiving active plants! All care must be taken by the customer to insure proper care of the plants once received and accepted. Morse Nursery assumes no liability for the cost incurred in labor lost profits or any other related cost to our product. The active living plant received and accepted in good condition concludes all Morse Nursery liabilities. Once active plants are accepted they are accepted in As-is condition with no further negotiable remedies.
Inactive Plants; Morse Nursery makes the following guarantee on inactive plants. Inactive plants when received will not have any leafs or swollen buds and will visually appear to be dead and not growing. These inactive plants are in a state of dormancy (Dormant) and there is no way for you to know if you are receiving a live healthy plant. Failure for these inactive plants to leaf out by June 30th will qualify you for a replacement plant. Cut off Date for filing claims will be June 30th. Replacements will be sent in the fall. Shipping is not part of our guarantee and shipping must be paid prior to your replacement plants being sent to you. Many customers order plants in the fall and one way to get you replacement plants shipped free is when placing your fall order we in many cases can squeeze in your replacements with your order at no additional charge.
After June 30th Morse Nursery makes no warranty regarding inactive plants or any other type of guarantee, express or implied on inactive plants. All care must be taken by the customer to insure proper care of the plants once received and accepted after June 30th. Morse Nursery assumes no liability for the cost incurred in labor lost profits or any other related cost to our product. The inactive plant received and accepted after June 30th concludes all Morse Nursery liabilities. Once inactive plants are accepted on June 30th they are accepted in As-is condition with no further negotiable remedies.
We recognize the value of satisfied customers and that is our goal by providing quality plants grown in superior systems. Plant fatalities due to an early frost, drought, high temperatures, insects and disease to mention a few ways plants are lost are not a reflection on your gardening skills or the fault Morse Nursery! Good luck, Yes, even this is needed and enjoy your plants! We look forward to serving you now and in the future!
Receiving and Acceptance
All shipments must be opened, unpacked and inspected at time of delivery. If you have any problems with quality or number plants received you should contact us immediately. If for any reason you receive a damaged package you must report it to the carrier and refuse delivery. Call Morse Nursery and report the damage and we will reship your replacement order. By acceptance of the nursery stock, the buyer acknowledges that the limitations and disclaimers herein described are the conditions of the sale and that they constitute the entire agreement between buyer and seller.
Morse Nursery offers refunds when an item is out of stock. Your options would be to accept another item, keep a credit for future use, or receive a refund on the item out of stock. Cancellations must be made prior to shipping and credit card processing for a full refund. Any Cancellations after plants have shipped will result in shipping charges and a re-stocking fee of 15%. Orders canceled after the credit card has been processed will result in a 2% administration/processing fee.
Most trees are pruned, free of charge, as a courtesy prior to shipping.
A nominal minimum order of $100 is in effect.
Sale: Morse Nursery will only use your personal information to process and ship your order.
Sale Promotions: Morse Nursery will only use your personal information to inform you of special promotions.
Catalog/Newsletter: Morse Nursery will only use your personal information to send from time to time updated catalogs or articles of interest.
At no time will your personal information be sold to outside parties. Information collected: Name, address, phone, zip code, email, and the credit card number is collected only to process your order.
Plant Restrictions- State and federal Regulations sometimes do not permit certain plants into certain regions. Should this happen, we will let you know. We don’t ship to the following states, California, Florida, Washington, Alaska, Oregon, Hawaii. Call us for Canada!